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FAQ's

Do I need a TAPTUCK card to register?

No, once downloaded the app will generate a QR Code to scan at our local tuckshop convenor.

Your children will need cards which you will scan from the app linking a card to each child.

Where do I get the TAPTUCK Card?

You will collect at your tuck shop.

You can order in-app, or purchase in-store.

How long will payments take to reflect

Credit card payments will reflect immediately. EFT payments will take up to 48 hours to reflect, depending on the institution you bank with.

What time must orders be placed by?

Orders close at 8 am on the morning that the order is to be collected, to allow the tuckshop adequate time to prepare meals.

How far in advance can I order?

Orders can be placed up to two weeks in advance.

What happens if my child forgets their Card?

The tuckshop convenor is able to access the order through her portal. However, please remember that this will cause delays so must be the exception, not the norm.

What happens if my child loses their Card?

A replacement can be bought from the tuckshop at a cost. The new QR code on the card can be scanned from the app (Edit Child).

Why do I need to register twice in the Red Deli App?

You will register in the Red Deli app for our loyalty program, and you will need to register on the TapTuck platform for ordering.